Last Updated: 20-12-2025
At Tetra Seven , we stand behind the quality of our gym products and aim to provide the best experience for our customers. If you are unsatisfied with your purchase for any reason, you may request a return and refund within 14 days of receiving the product. All returns must comply with the conditions outlined in this policy.
1. How to Request a Return
To initiate a return:
1. Email us at [email protected] within 14 days of receiving your product.
2. Include the following information:
- Order number
- Product serial number (if applicable)
- Product name and quantity
- Reason for return
- Photos or videos showing the product packaging and condition
Our team will review your request within 2 business days and provide instructions for returning the product.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 3–5 business days.
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Shipping costs are non-refundable, except in cases where the product is defective or the wrong item was sent.
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If you receive a refund, the cost of return shipping may be deducted from your refund unless the return is due to our error.
3.Exceptions / Non-Returnable Items
The following items are not eligible for return or refund:
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Sale items or gift cards
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Personalized or custom-made products
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Opened or used items
If you are unsure about a product’s return eligibility, contact us before placing your order.
4. Conditions for a Full Refund
A full refund may be issued if:
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You contact Tetra Seven within 14 days of receiving the product and provide valid proof of purchase (invoice, receipt, or order confirmation).
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The product has manufacturing defects or quality issues that make it unusable and remains in new or near-new condition.
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The product is returned in its original packaging, including all accessories and attachments.
5. Situations for Partial Refund
A partial refund may be issued if:
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Returns are requested for reasons other than manufacturing defects.
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Products are returned with missing accessories or attachments, or show minor damage (scratches, dents, or cracks).
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Products are not returned in their original packaging, or the packaging is incomplete/damaged, causing further damage.
Tetra Seven will assess damages or losses and deduct corresponding fees from the refund after customer confirmation.
6. Situations Where Refunds Are Not Supported
Refunds will not be issued if:
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Requests are made more than 14 days after receiving the product.
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Returned products are damaged, unusable, or unsellable.
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Damage is caused by misuse, unauthorized modifications, or failure to follow the product manual.
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Damage occurs due to natural disasters or force majeure events.
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Damage occurs during transportation without proof from the carrier.
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No valid proof of purchase is provided, or the proof is forged/altered.
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Product serial numbers or labels have been altered or do not match.
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Returned products do not match the original order (different model/configuration).
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Returned products are not delivered within 14 days of TetraSeven’s return approval.
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TetraSeven tests the returned product and finds it free of defects.
7. Exchange Service
To exchange a product:
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Email [email protected] within 14 days of receiving your product.
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Provide valid proof of purchase (order number, invoice, or receipt) and product serial number (if applicable).
Exchanges are accepted only if:
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The product was damaged during shipping (with carrier damage proof).
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The product’s appearance or functionality does not match the description.
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The product cannot be used due to manufacturing defects or quality issues.
8. Shipping Costs for Returns & Exchanges
Shipping costs are non-refundable, except when the return is due to:
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Defective products
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Wrong items shipped
Customers are responsible for return shipping unless the issue is caused by Tetra Seven .
9. Your Legal Rights
This policy does not affect your statutory rights under US federal or state law. You may have additional rights depending on your location.
10. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us:
Email: [email protected]
Phone: +1 443 851 9873
Business Hours: Monday–Friday, 9:00 am – 4:00 pm
Address: 8480 Baltimore National Pike PMB# 191, Ellicott City, 21043-3369, Maryland