Last Updated: 20-12-2025
Welcome to Tetra Seven ’s FAQ page. Here you’ll find answers to the most common questions about our products, services, shipping, returns, and more. Our goal is to provide clear, concise information to ensure your experience with TetraSeven is smooth and hassle-free.
1. General Questions
Q. What products does Tetra Seven sell?
Tetra Seven offers premium leather apparel and high-performance strength training gear. Our collection includes leather jackets, pants, suits, coats, outerwear, lifting belts, wrist wraps, knee wraps, lifting straps, hooks, and head harnesses.
Q. Where is Tetra Seven based?
We are a USA-based brand, serving customers across the United States with reliable shipping and customer support.
Q. Are your leather products made from real leather?
Yes. All our leather jackets, pants, suits, and coats are made from high-quality genuine leather, selected for durability, comfort, and long-lasting style.
Q. How do I choose the right size?
Each product page includes a detailed size guide to help you choose the correct fit. If you’re unsure, feel free to contact our support team for assistance before placing your order.
Q. Is your strength training gear suitable for beginners?
Absolutely. Our gym gear is designed for both beginners and experienced athletes. Whether you’re starting out or lifting heavy, our products provide the support and protection you need.
2. Orders & Payment
Q. How do I place an order?
To place an order, simply browse our products, select your desired items, add them to your cart, and proceed to checkout. Follow the on-screen prompts to complete payment securely.
Q. What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Payments via PayPal are also available for a fast and secure checkout experience.
Q. Can I modify or cancel my order?
Orders can only be modified or canceled within 24 hours of placement. Please contact [email protected] as soon as possible for assistance.
3. Shipping & Delivery
Q. How long does shipping take?
We offer standard shipping on all orders, which typically arrives within 2-3 business days after your order is processed.
Q. Do you ship internationally?
Currently, [email protected] ships only within the United States.
Q. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment in real-time.
4. Returns & Refunds
Q. What is your return policy?
We accept returns within 30 days of purchase for items that are unused, undamaged, and in original packaging. Some products may be exempt; please check the product page for details.
Q. How do I request a refund?
To request a refund, email [email protected] with your order number and reason for return. Refunds are processed within 3-5 business days after receiving the returned item.
Q. Are there any restocking fees?
Most returns are processed without restocking fees. Certain products may incur a nominal fee; this will be communicated during the return process.
5. Support & Assistance
Q. Do you offer product customization or bulk orders?
Yes, TetraSeven offers bulk orders and customization options for select products. Contact us with your requirements for a personalized quote.
Q. How can I get in touch with customer support?
If you have questions, concerns, or requests regarding your privacy or this policy, you can contact us:
- Email: [email protected]
- Phone: +1 443 851 9873
- Business Hours: Monday–Friday, 9:00 am – 4:00 pm
- Address: 8480 Baltimore National Pike PMB# 191, Ellicott City, 21043-3369, Maryland